Stop, check, protect
Fraud warning
Investment impersonation can look polished and urgent. Verify the person, domain, payee and request independently before sharing information or moving money.
Common warning signs
Be cautious when someone promises a certain return, claims funds must be transferred immediately, asks for a one-time security code or offers to control your screen. Genuine support does not need remote access to “release” a withdrawal.
- A near-identical domain or social media profile
- Payment details in an individual’s name
- A demand for tax, insurance or another deposit before withdrawal
- Pressure to keep the conversation secret
- An unsolicited request to install remote-access software
How impersonation works
Fraudsters may copy a real logo, staff name, business number or regulator entry. The copied fact can be genuine while the sender, domain and bank account are false.
Do not verify a caller using contact details the caller provides. Navigate independently to the published website and write to [email protected].
Protect your account
Use a unique password and multi-factor authentication. Keep your email account secure because it can be used to reset other services.
Review login and payment alerts promptly. Never approve an authentication request that you did not initiate.
If you sent money or information
Contact your bank immediately and ask whether the payment can be stopped or recalled. Change affected passwords from a trusted device and report the incident to AvenQuant support.
Preserve messages, account names, phone numbers, wallet or bank details and transaction references. In Australia, consider reporting to ReportCyber and Scamwatch; use official government sites reached independently.
Withdrawal scams
A legitimate withdrawal may require identity or ownership verification, but it does not require payment to a staff member’s personal account. A claim that additional investment is required to unlock existing eligible funds is a serious warning sign.